30 days
Got the wrong size or simply changed your mind? SPECTRUM gives you 30 days to carry out the return procedure. For more details about timing and conditions, visit our dedicated page.
How much is a return
For orders delivered in Italy, you can return products as follows:
- Take the package to the post office and use the shipping label provided by SPECTRUM. In this case the shipping cost is € 4.90, which will be deducted from the refund amount of the items you return
- Return the items with another shipping service chosen by you with tracked shipping. In this case the shipping cost is entirely on your charge.
You can choose the option you prefer during the guided return procedure.
If you are making a return from European countries other than Italy, if it contains products from the "Graffiti" page, or if you want to return products from an order you have already made a return for, the shipping is on your charge.
How to make a return
You can request a return online and on your own.
Open the "Help" menu on SPECTRUM, click on "Return an item", follow the steps and select a shipping option - that's it!
More details about the operation on our dedicated page.
How to track a return
If you chose "take your parcel to the post office", you can check the status of your return anytime. To find out where your order is, just type the number written in the waybill you've received via email in this portal.
Refund options
There are two refund options available: credit coupon or cash back. The former remains the quickest solution: see how it works on our dedicated page.