How to make a return

Return in five steps

First, open the "Help" menu on SPECTRUM and click on "Return an item". 

1. Type the order number to return and your email address.
2. Select the items to return and indicate the reason for each one.
3. Select a refund option and provide the required data. 
4. Select how to ship your return and click on "Send request".
5. Once sent, you'll receive a confirmation email with all the information needed to carry out the operation. 

Remember

Always wait for a feedback from SPECTRUM before shipping your parcel. We accept only returns that have already been evaluated and approved by our operators. 

Requested a return but never received a feedback

If it's been 48 business hours since you requested a return and still no feedback from SPECTRUM, please carefully check your spam folder. For additional support, please contact our customer care team in the "Help" section by clicking on "Open a ticket".