Two refund options available for you on SPECTRUM.
1. Credit coupon
An alphanumeric code whose value corresponds to those of the returned items.
Valid for over 20 years and sent to you by email, within 24 business hours from the moment your return gets to our warehouse.
See how it works on our dedicated page.
2. Cash back
You'll receive the refund on your card or bank account. The refund will be issued within 24 business hours from the moment your return got to our warehouse.
The transaction's timing depends only on your bank and it may take up to 14 business days.
The cash back refund can be of two types:
A) If you paid by card or PayPal
You will receive the refund on the same card or bank account used for purchasing.
If your card has expired, learn how to solve the problem on our dedicated page.
B) If you paid by cash on delivery
You will receive the refund by bank transfer.
If you choose this method, please remember to also specify the IBAN code and the account holder of the beneficiary.
- Please note you cannot change the refund option once sent the return request.
- Any cost incurred during the purchase (shipping costs, priority processing,...) will not be refunded.
- For more details, please visit our sales terms.