If your payment has been rejected, maybe your card has expired or there's not enough credit on the balance.
Anyhow, a quick check often solves the problem:
- Check the information provided (card holder, expiry date, billing address...) are correct and correspond to your card details.
- Make sure the security code, the three-digit number that's on the back of your card, has been typed correctly.
- The payment may have been rejected for other reasons. SPECTRUM suggests you to contact your bank.
Make sure you have received and entered the 3D Secure code during the checkout process. For more information about the 3D Secure, browse this page.
If everything is okay with the 3D Secure protocol, then please try another card or select another payment method. Otherwise, just send a message to our customer care in the "Help" section by clicking on "Open a ticket".