To cancel an order, please contact our customer care service in the "Help" section by clicking on "Open a ticket", specifying the order number you want to cancel and why.
Two cases here:
- If your order has not been prepared or shipped yet, then our operators will confirm the cancellation. If you have already paid, we will immediately issue the refund.
- Otherwise, if your order has already been prepared or shipped, then it cannot be cancelled. No worries: return is free on SPECTRUM. See how to return an item on this page.