If you have chosen "Home pick-up" or "Post office drop-off", then you can track your return anytime you want. To check the status of the shipment, please type the code you find on the waybill in this dedicated portal.
What is a waybill?
It's a label you receive via email once your return request has been approved. Must be hand-delivered to the post office operator or to the carrier who picks up your parcel.
Cannot find the email with the waybill? Remember to carefully check your spam folder. If the problem persists, please contact our customer care in the "Help" section by clicking on "Open a ticket".