Change or cancel a return

First you should remember that you can change your mind about returning the items anytime by simply clicking on "Cancel return" on the top right. 

Now let's see together how to change or cancel a return request.

Cancel a return

There are still some cases when a return can be cancelled, even after the confirmation has already been sent. Depends on the shipping method:

1. If you chose "Post office drop-off", then the return can be canceled only if it has not been taken to the post office yet.
2. If you chose "Spectrum drop-off", then the return can be canceled only if it has not been taken to Spectrum yet. 
3. If you chose "Home pick-up", then the return can be canceled only if it has not been taken over by the courier yet.
4. If you chose "Choose a courier of your choice", then the return can be canceled only if it has not been shipped yet.

To effectively cancel a return, please contact our customer care in the "Help" section by clicking on "Open a ticket", specifying the return number indicated in the confirmation email. One of our operators will take care of your request within 24 business hours. 

Change a return

If you have entered wrong information during the return procedure, please contact our customer care in the "Help" section by clicking on "Open a ticket", specifying the return number that is indicated in the confirmation email. One of our operators will take care of your request within 24 business hours. 

Errors or modifications may include:

• Selected the wrong item. 
• Entered wrong email address / wrong phone number.
• Want to change the shipping method.  
• Want to change the refund option.