First you should know that the courier always makes two delivery attempts, in two consecutive business days. If both are unsuccessful, your parcel is sent to the local post office or to the courier's headquarters.
Either way, please contact our customer care in the "Help" section by clicking on "Open a ticket" to figure out what to do next.
The delivery address is located outside Italy
In that case, if the courier tries to deliver your parcel while you're not home, it's sent directly to the local post office. Keep the status of your shipment checked regularly. For more details about your tracking, visit this page.