Cannot find the credit coupon
You will receive the credit coupon by email, no later than 10 days after your return has reached our warehouse. We send the coupon to the email address used for purchasing as we cannot do otherwise.
If you cannot find the email with the code, please check your spam folder. For additional support, please contact our customer care service in the "Help" section by clicking on "Open a ticket".
No cash refund yet
You will receive a confirmation email that your refund has been issued, no later than 10 days after your return has reached our warehouse. Times of re-credit depend only on your bank and may take up to 14 business days.
If you cannot find the email with the code, please check your spam folder. For additional support, please contact our customer care service in the "Help" section by clicking on "Open a ticket".