It's not possibile to select a time slot for the home collection service.
The courier will collect the parcel from 9 am to 7 pm, within three working days from the pick-up booking. Please remember to print and hand-deliver the waybill to the carrier who picks up your parcel.
What is a waybill?
It's a label you receive via email once your return request has been approved. Must be hand-delivered to the post office operator or to the carrier who picks up your parcel.
Cannot find the email with the waybill? Remember to carefully check your spam folder. If the problem persists, please contact our customer care in the "Help" section by clicking on "Open a ticket".