If you have booked a home pick-up but you didn't manage to hand-deliver the return to the carrier for any reason, you can drop off the package at the post office. Find the nearest post office on this page.
Please remember to print and bring with you the waybill you have received via email, it must be handed to the post office operator together with the parcel.
Can I change the pick-up address?
The pick-up address cannot be modified in any way.
If you have booked a home pick-up for your return, it will take place at the same address you have indicated for shipping.
What is a waybill?
It's a label you receive via email once your return request has been approved. Must be hand-delivered to the post office operator or to the carrier who picks up your parcel.
Cannot find the email with the waybill? Remember to carefully check your spam folder. If the problem persists, please contact our customer care in the "Help" section by clicking on "Open a ticket".